Privacy Commitment

At Wild Fortune Casino, trust and privacy are paramount. This Privacy Commitment outlines the practices to handle personal data with care and respect. Review this policy thoroughly to understand choices regarding personal data.

Information We Collect

At Wild Fortune Casino, commitment to data privacy and transparency is evident. Below is an outline of information collected during interactions with the platform, meeting needs while maintaining trust:

Personal Data

Personal data offers insights into identity, treated with sensitivity:

Account Setup: When creating an account through the main website or affiliated platforms, specific personal details are requested. These details, provided directly by users, include full name, contact preferences, and other information for seamless communication. Note: Financial details like credit card numbers may be provided to third-party platforms; Wild Fortune Casino does not handle direct financial transactions.
Voluntary Contributions: Users may provide additional information voluntarily. This could include feedback via live chat, emails, or blog insights. Such inputs, including suggestions, grievances, or reports, are valued and stored.
Device-specific Data: Devices can provide insights like IP addresses, unique device IDs, and geolocation to ensure tailored services.

Non-personal Data

Data that does not directly identify users is also collected:

Usage Patterns: As users navigate the platform, aggregated data reflecting usage patterns is gathered. This includes device type, browser used, preferred language, visit timestamps, and referral sources.
Activity Logs: Highlight interactions on the platform, aiding in refining services. This information is crucial for enhancing user experience and tailoring offerings.

Purpose of Information

Each piece of information at Wild Fortune Casino serves a distinct role:

Tailoring and optimizing accounts for improved gaming experiences;
Overseeing and maintaining accounts, excluding direct payment management;
Analyzing user interactions to refine online services and offerings;
Establishing communication, updating users on new features;
Identifying and addressing suspicious or unauthorized activities to ensure service security;
Investigating reported anomalies and complying with laws and directives.

Data Retention Period

Control over personal information is a priority. To revise or update details, contact us through our email. For modifying or deleting Personal Data (excluding transaction records and third-party casino mandates), use the same contact. The upcoming live chat feature will be accessible via a distinct chat icon for real-time assistance.

Contact Us

For queries about this Policy:

Confirm accuracy of personal information collected;
Enquire about the use of personal information;
Prohibit future use of data for direct marketing;
Receive a copy of personal information stored;

Users may configure marketing preferences in their account or contact us directly through email for updates or rectifications. If requests are not answered within 10 days, contact again using alternative methods.

Information Collection and Use

Information provided by users includes data during account registration, service subscriptions, transactions, chat room participation, bonus acceptance, and complaint reporting. This may include name, username, address, birth date, nationality, email, phone number, financial, and photograph.

Technical information includes IP address, browser type and version, and other relevant details. Gameplay and analytics information is also collected to enhance services.

Data may be shared with:

Group members for service provision based on user consent;
Employees for executing duties and assistance;
Game and payment providers as necessary;
Marketing partners with user consent;
Governmental and regulatory bodies as required by law;
Third parties under agreements ensuring data protection.

Data Retention

Personal data is retained as long as necessary for legal, accounting, or reporting needs. Post-account closure, data is retained as mandated by law, with anonymized derivatives kept for content and marketing improvements.

Your Rights

Data protection laws provide rights to:

Request data access;
Correct incomplete or incorrect data;
Erase personal data where legally permissible;
Object to data processing impacting rights;
Restrict data processing under certain conditions;
Transfer data for use with another controller;
Withdraw consent at any time;
Lodge complaints with authorities.

For exercising these rights, contact support or the Data Protection Officer as needed.

Security of Data

Appropriate security measures are in place to prevent data loss, unauthorized access, or disclosure. Access to personal data is restricted to those with a business need to know.

Automated Decision Making

Automated decision making is used minimally and under strict legal compliance.